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MUNICIPAL
PERFORMANCE MEASUREMENT PROGRAM
(MPMP)
The Municipal
Performance Measurement Program
was introduced for the 2000
reporting year. Under this program,
municipalities are required
to collect specific data on
nine core service areas that
includes water, wastewater,
solid-waste management, land-use
planning, local-government administration,
roads, transit, fire and police.
The municipality
submits this data to the province
and reports the results to their
taxpayers either through direct
mail, the property tax bill,
ads in local newspapers or posted
on their web site. The data
collected will measure the efficiency
(cost) and effectiveness (quality)
of local service delivery and
will allow the municipality
to compare their own performances
from year to year and in relation
to other municipalities. There
are certain factors though,
such as population, geography,
age of infrastructure and accounting
practices that influence the
reported results and cause differences
in the data from municipality
to municipality.
Service
Improvements for year 2004
The Township of Whitewater
Region continues to improve
services for its citizens.
This report details how we've
improved services in the various
areas
General
Government:
The Township has
improved its collection
policies and have
reduced the tax
arrears. Even
with difficult
economic times
for the agricultural
community due to
various reasons,
our collection
of taxes has improved.
Notices of unpaid
taxes have been
sent out regularly.
Several properties
with more than
3 years in arrears has
been sold and the
taxes collected. |
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Protection
Services:
Fire:
The
cost per $ 1,000
Assessment has
been reduced, the
Township has acquired
better equipment,
more public relation
with regards to
fire prevention
such as smoke alarms
and the fire fighters
have received better
training.
Barriers
to further improvement:
- The
increased cost
of purchasing
new and updated
equipment
- The
cost of training
personnel to
conform to Provincial
Legislation
Policing
Crime
rate has increased
considerably and
policing costs
have increased
considerably
Barriers
to further improvement
- Every
year the cost
of providing
police protection
increases by
approximately
17%
By-Law
Enforcement:
Animal
Control and building
permits have been
improved. More
dog licenses have
been sold and building
permits have been
issued therefore
increasing assessment
base for Township.
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Transportation
Unpaved
Roads The operating
costs for unpaved
roads have increased.
Higher operating
costs such as increased
fuel cost and higher
equipment repairs
in order to keep
an aging fleet
on the road contributes
to increased operating
expenses. Township
has adopted a policy
to reduce the use
of dust suppressants.
Instead of applications
on the whole road,
dust suppressants
are applied only
where residences
exist.
Winter
Control The operating
costs for winter
maintenance of
roadways per lane
kilometre maintained
in winter increased
by 24%. Plowing
routes were changed
to obtain a more
efficient way of
snow removal. However
increased operating
costs and more
severe storms increased
the cost.
What
barriers are
there to further
improvements
- Investment
in additional
staff training
is required to
take advantage
of new winter
control technology.
- Cost
of replacing
aging truck fleet
- Restriction
of the Employees'
union agreement
for call out
time prior to
regular starting
time and avoiding
paying overtime.
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Environmental
Services - Waste
Management
The
cost of solid waste
disposal has been
reduced. Shortly
after amalgamation
in 2001 the Township
introduced curb
side waste collection
for the whole Township
with household
waste to be placed
in a specially
marked bag. As
residents adapted
to this new concept,
we experienced
increased recycling
and decreased waste
taken to the landfill
site. The Township
also purchased
own equipment to
cover solid waste.
What
barriers are
there to further
improvements
- The
lack of a market
for certain materials
limits the ability
to increase the
recyclable collection
further.
- Increasingly
strickter environmental
laws with regards
to operating
landfill sites
such as conducting
studies has increased
the cost of operating
the landfill
sites.
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The
2003 Performance Measures
are archived here
The 2002 Performance Measures
are archived
here (PDF)
A comparison of 2002 and 2003
Performance Measures is available
here (PDF)
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